Customer Help

Unfortunately, earrings are final sale and we cannot issue a refund or offer an exchange.

We completely get it, we sometimes change our mind too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should your purchase not work out, please return the item and once the return is accepted,make a separate purchase for the new preferred item. For full details, please refer to our Refund Policy.

All our pieces are made in 14K yellow gold.

Prices are subject to change without notice due to variables such as gold and diamond markets. We do not offer price adjustments.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we are pleased to ship internationally. Shipping charges and related taxes and duties are calculated at checkout.

If you receive a defective, damaged or a wrong item, please contact us at steorrasinc@gmail.com so that we can evaluate the issue and make it right.

When you are not wearing your fine jewelry, store it in a safe and dry place. Clean your jewelry using a soft cloth, warm water and detergent free soap. Do no use abrasive cleaning products.

You can email us at steorrasinc@gmail.com with your question and one of our team members will do their very best to answer your question.